EVC Digital Studio is a brand of Elevate Vets Consulting LLC. This statement explains how we handle information when you visit our website, email us, or call us.
Information we receive
Email inquiries. When you email us, we receive your email address and the information you include in your message. This website does not have an inquiry form. Selecting an email link opens your email application.
Phone inquiries. When you call EVC Digital Studio, you may speak with Maya, our AI receptionist. You will hear a recording announcement before Maya’s greeting. Calls handled by Maya are audio-recorded and transcribed. Call information may include your incoming phone number and any details you share, such as your name, callback number, email address, business name and location, service needs, and follow-up preferences.
Website visits. Our hosting and website service providers may process technical information, such as your IP address, browser or device information, and page requests, to deliver, maintain, and protect the website.
How we use and handle inquiry information
We use inquiry information to understand what you need, respond to your questions, maintain contact records, and arrange follow-up with our team. We use GrowthHub365 to support phone intake and contact management. Call summaries and contact details may be saved in GrowthHub365, and call recaps may be sent to our designated business inbox.
Our team uses these records to respond to inquiries. Service providers may process information as needed to operate our website, phone, AI receptionist, contact management, and email services.
Retention
GrowthHub365 stores Maya’s audio recordings and written transcripts without a fixed retention period. Call summaries, contact records, and emailed recaps may be kept separately to support inquiry follow-up and business recordkeeping.
Your contact choices
You can email us directly at info@evcdigitalstudio.com. If you tell Maya that you do not want to be recorded or transcribed, she will offer email as an alternative and end the call. Audio or text already captured may still be retained.
Please avoid sharing payment card details, Social Security numbers, passwords, patient information, or other sensitive information in a general inquiry.
Privacy questions and requests
For privacy questions or to request access to, correction of, or deletion of information you provided, email info@evcdigitalstudio.com. Describe your request without including sensitive information. We will review your request and let you know what action we can take.
Updates to this statement
We may update this statement as our practices change. The effective date above identifies the current version.